Returns & Exchanges

Unworn frames

You may return an unworn frame in its original condition, with the case and cloth, within 14 days of receiving it. Write to us first so we can send the return steps.

Exchanges

If we still have the other color or size, we can exchange it. If we do not, we will refund the returned frame once we have checked it.

What we cannot accept

We cannot accept a frame that has been worn, adjusted by another shop, or returned without the parts that came with it.

Prescription lenses

If prescription lenses have been fitted to the frame, tell us before you post it. The frame and the lenses may need to be handled separately.